Try it for 30 nights · Free standard shipping in the EU · €129,9530-night trial · Free EU shipping · €129,95

Refund policy

At SidePillow you get a 30-night sleep trial. If it is not right for you, register your return within 30 calendar days after receiving your order. For standard trial returns from the Netherlands or Belgium using our return label, the charge is €6.95 per return shipment. For all other EU countries, your contribution is capped at €9.95 per return shipment. If the actual return-shipping cost is lower, you pay less; SidePillow covers any amount above €9.95.

In short

  • Period: 30-night sleep trial. Register your return within 30 calendar days of receipt.

  • Cost: For standard trial returns from the Netherlands or Belgium using our return label, the charge is €6.95 per return shipment. For all other EU countries, your contribution is capped at €9.95 per return shipment. If the actual return-shipping cost is lower, you pay less; SidePillow covers any amount above €9.95.

  • Refund: Refund issued within 14 calendar days of your return notification, subject to receipt of the product or proof of shipment. See the refund details below.

How to register a return (step by step)

  1. Register: Send an email to info@sidepillow.nl with your order number and "Return request" as the subject.

  2. Return arrangements: We will email you the instructions for your country and confirm the return-shipping cost before you send the parcel. Where we provide a prepaid label, we deduct the applicable contribution from your refund. If we arrange for you to buy postage instead, keep the receipt; we will reimburse the amount above the applicable contribution. You will not pay more than the contribution stated above for the agreed return shipment.

  3. Packing: Pack the pillow securely, preferably in the original box. Make sure the pillow is dry and clean.

  4. Shipping: Use the carrier and drop-off instructions we provide and keep the proof of postage.

  5. Processing: As soon as we've received and checked the parcel, we'll initiate the refund.

Conditions & service

30-Night Sleep Trial (Our Service) We give you 30 nights to try SidePillow at home. Please use a pillowcase while doing so.

  • Normal signs of use from trying it out are no problem.

  • In case of serious soiling or damage beyond what is needed to assess the product, we may charge you for the diminished value of the product.

Statutory right of withdrawal (14 days) In addition to our own sleep trial service, you always have the statutory right of withdrawal. You may withdraw from the agreement within 14 days of delivery without giving any reason. After notifying us, you have another 14 days to send the product back.

General return conditions:

  • The order was placed directly with SidePillow via sidepillow.nl or sidepillow.eu and delivered within the EU.

  • The product is returned complete (where possible with protective cover/manual).

  • Exception: Gift cards cannot be returned or exchanged for money.

  • Third parties: Purchases via partners (e.g. Bol.com) are handled through the relevant platform.

Exchanges & refunds

Want to exchange? (E.g. a different height) The quickest way to exchange is to return your current pillow and place a new order straight away.

  1. Email us at info@sidepillow.nl for return instructions for your current pillow. The return contribution above applies.

  2. Place a new order yourself for the variant you want.

  3. We will refund the first order under the refund terms below. If we provided a prepaid label, we deduct only the applicable return contribution.

Refunds

  • We refund the purchase amount (including any standard shipping costs of the original delivery) via the payment method you used at checkout. If we provided a prepaid label, we deduct the applicable return contribution stated above. There is no return-shipping charge for damaged, defective, or incorrectly supplied products.

  • Refund timing: We issue your refund without undue delay and no later than 14 calendar days after you notify us of your return. We may wait until we receive the returned product or you provide proof of shipment, whichever comes first. The time it takes to appear in your account then depends on your bank or payment provider.

Customer service

Damaged or wrong delivery? Did your order arrive damaged, or did you receive the wrong item? Please contact us promptly and, where possible, include photos of the product and packaging. This does not limit your statutory rights. Email them together with your order number to info@sidepillow.nl. We'll resolve this at no cost to you through a replacement or a refund.

Questions? Do you have questions about returns or the status of your refund? Email info@sidepillow.nl. We usually reply within 1 working day.