Try it for 30 nights · Free standard shipping in the EU · €129,9530-night trial · Free EU shipping · €129,95

Shipping policy

Shipping Policy | SidePillow

Quick summary

  • Delivery area: all 27 EU countries

  • Processing: orders are usually handed over to PostNL within 24 hours on business days

  • Delivery time: usually 1–2 business days in NL/BE after dispatch; other EU destinations vary

  • Standard shipping: free throughout the EU, with tracking

  • Return label (30-night sleep trial): see Returns below

1. Processing & shipping

  • Orders received on business days are usually processed and handed over to PostNL within 24 hours.

  • Orders received after office hours or on weekends are normally processed on the next business day.

  • You'll automatically receive a shipping confirmation with Track & Trace as soon as your parcel is registered.

2. Delivery time

  • Delivery to the Netherlands and Belgium usually takes 1–2 business days after dispatch. Delivery to other EU countries varies by destination and local carrier. These are estimates, not guaranteed delivery dates; follow your tracking link for updates.

  • During holidays or exceptionally busy periods, delivery times may vary slightly. You can always find the current status via your Track & Trace.

3. Shipping costs

  • Standard shipping is free to all 27 EU countries, including Cyprus and Malta. There is no minimum spend. For destinations outside the EU, any available shipping rates are shown at checkout.

  • Any extras you choose yourself with PostNL (e.g. evening delivery) may carry a surcharge; this is shown at checkout where applicable.

4. Delivery options

  • Delivery options depend on your destination and are shown at checkout where available.

  • If collection-point delivery is offered for your address, you can select it at checkout.

  • Missed a delivery? Follow the instructions in your tracking link. Delivery attempts and collection arrangements depend on the local carrier.

5. Address checks & changes

  • Check your delivery address carefully at checkout.

  • Changing your address after ordering? Contact us as soon as possible. If a shipment has already been registered or handed to PostNL, changes are not always possible.

  • We cannot deliver to PO box addresses.

6. Damage, loss or incorrect delivery

  • Damaged parcel or product? Contact us promptly with your order number and, where possible, photos of the packaging and product. This does not limit your statutory rights.

  • Not delivered, but marked as delivered? Let us know promptly so we can investigate with the carrier.

  • Where appropriate, we'll reship at no cost to you or refund the purchase amount.

7. Partial deliveries

  • We prefer to ship your order in a single shipment. If this isn't possible (e.g. temporarily out of stock), we'll clearly let you know by email.

8. Returns & 30-night sleep trial (summary)

  • Try SidePillow at home for 30 nights. If it is not right for you, register your return within 30 calendar days of delivery.

  • Return shipping is not free for a normal trial return. For standard trial returns from the Netherlands or Belgium using our return label, the charge is €6.95 per return shipment. For all other EU countries, your contribution is capped at €9.95 per return shipment. If the actual return-shipping cost is lower, you pay less; SidePillow covers any amount above €9.95. Email info@sidepillow.nl before sending your return so we can arrange the appropriate instructions. Return shipping is free for damaged, defective, or incorrectly supplied products. See our Refund Policy for the full procedure.

9. Contact

  • Questions about your shipment or Track & Trace? Email us at info@sidepillow.nl. We usually reply within 1 working day.

Last updated: September 10, 2026