Terms of service

Terms of Service – SidePillow
Last updated: 19 September 2025

OVERVIEW
This website is operated by SidePillow (“we/us/our”). We offer this website, including all information, tools and services (together: the “Service”), to you, the user, conditional upon your acceptance of all terms, conditions, policies and notices stated below.

By visiting our site and/or purchasing something from us, you use our Service and agree to these Terms of Service (“Terms”), including additional terms and policies referenced herein and/or available via hyperlink. These Terms apply to all users of the site.

Please read these Terms carefully before accessing or using the site. If you do not agree to all the Terms, you may not use the site. Any new features or tools added to the current store are also subject to these Terms. The most recent version of the Terms can always be found on this page. We may update or change any part of these Terms by posting updates on the website. Continued use of the site after changes are posted means that you accept those changes.

Our store is hosted by Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.

SECTION 1: ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority and have given consent for minor family members to use this site.
You may not use our products for any illegal or unauthorised purpose, and in using the Service you may not violate any laws in your jurisdiction (including copyright laws).
You may not transmit any worms, viruses or other malicious code. A breach of these Terms will result in immediate termination of the Service.

SECTION 2: GENERAL CONDITIONS
We reserve the right to refuse Service to anyone and at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and may (a) pass over various networks and (b) be adapted to meet technical requirements. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, or access to the Service without our express written permission.
Headings in this agreement are for convenience only and do not limit or affect these Terms.

SECTION 3: ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information on this site is not accurate, complete or current. The material is intended as general information and should not be the sole basis for decisions without consulting primary, more accurate or more current sources of information. Use of material on this site is at your own risk.
This site may contain historical information that is not current and is provided for reference only. We may change the content of the site at any time, but are under no obligation to update information. It is your responsibility to monitor changes.

SECTION 4: CHANGES TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to change or discontinue the Service (or any part thereof) at any time without notice.
We are not liable to you or any third party for any change, price change, suspension or discontinuation of the Service.

SECTION 5: PRODUCTS OR SERVICES
Certain products or services may be available exclusively online and in limited quantities. Returns and exchanges are governed by our Refund Policy: [link to Refund Policy].
We do our best to display colours and images as accurately as possible, but cannot guarantee that the display on your screen is exact.
We reserve the right, but are not obliged, to limit the sale of products or services per person, household or order; we may exercise this right on a case-by-case basis.
All product descriptions and prices are subject to change at any time without notice. We may discontinue any product at any time.
We do not guarantee that the quality of products, services, information or other material will meet your expectations, nor that errors in the Service will be corrected. Nothing in these Terms limits your mandatory consumer rights.

SECTION 6: ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse orders. We may, at our sole discretion, limit or cancel quantities per person, household or order. These restrictions may apply to orders placed through the same account, the same credit card and/or the same billing or shipping address. In the event of a change or cancellation, we will attempt to notify you via the email address and/or phone number provided with the order.
You agree to provide current, complete and accurate purchase and account information and to update it promptly, so that we can complete transactions and contact you if needed.
For more information, see our Refund Policy: [link to Refund Policy].

SECTION 7: OPTIONAL TOOLS
We may provide access to third-party tools over which we have no control or influence. You acknowledge that we offer such tools “as is” and “as available”, without warranties or conditions and without any endorsement. Use is entirely at your own risk and discretion; make sure you understand and accept the terms of the relevant third party or parties.
New features and/or services that we offer through the website in the future are also subject to these Terms.

SECTION 8: THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third parties.
Third-party links may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and make no warranties; we are not liable for third-party materials, products or services.
Please read third-party policies carefully before entering into any transaction. Complaints or questions regarding third-party products should be directed to the relevant third party.

SECTION 9: USER COMMENTS, FEEDBACK AND SUBMISSIONS
If you send us (at our request or unsolicited) ideas, suggestions, plans or other materials (“comments”), SidePillow may edit, copy, publish, distribute, translate and otherwise use them in any medium at any time and without restriction. We are under no obligation to treat comments as confidential, to pay compensation or to respond.
We may, but are not obliged to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that violates third-party rights or these Terms.
You warrant that your comments do not violate any third-party rights and do not contain malware; you will not use a false email address or pretend to be someone else. You are responsible for your comments.

SECTION 10: PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy: [link to Privacy Policy].

SECTION 11: ERRORS, INACCURACIES AND OMISSIONS
There may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions (e.g. product descriptions, prices, promotions, shipping costs, transit times and availability). We reserve the right to correct errors, change or update information and cancel orders if information is incorrect, at any time and without prior notice (including after you have placed an order).
We undertake no obligation to update or clarify information, except as required by law.

SECTION 12: PROHIBITED USES
In addition to other prohibitions in these Terms, you are prohibited from using the site or its content: (a) for unlawful purposes; (b) to solicit others to perform unlawful acts; (c) to violate regulations or laws; (d) to infringe intellectual property rights; (e) to harass, discriminate or cause harm; (f) to submit false or misleading information; (g) to transmit viruses or malicious code; (h) to collect personal information of others; (i) to spam, phish, crawl or scrape; (j) for obscene or immoral purposes; or (k) to circumvent security features. In the event of a breach, we may terminate your use of the Service.

SECTION 13: DISCLAIMER AND LIMITATION OF LIABILITY
We do not guarantee that your use of the Service will be uninterrupted, timely, secure or error-free, nor that the results will be accurate or reliable. You agree that we may remove the Service for indefinite periods from time to time or cancel it at any time.
To the extent permitted by law, the Service (and everything provided through the Service) is offered “as is” and “as available”, without any express or implied warranties, including but not limited to merchantability, fitness for a particular purpose, durability, title and non-infringement.
To the extent permitted by law, SidePillow and related parties are not liable for any direct or indirect loss or damage, including loss of profit or revenue, loss of data, replacement costs, or any consequential or incidental damage arising from your use of the Service or products. Nothing in these Terms is intended to limit your mandatory consumer rights.

SECTION 14: INDEMNIFICATION
You agree to indemnify and defend SidePillow and affiliated parties against third-party claims (including reasonable legal fees) arising from your breach of these Terms or of any law or regulation, or from a violation of third-party rights.

SECTION 15: SEVERABILITY
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall remain enforceable to the extent permitted by law, and the unenforceable part shall be deemed severed, without affecting the validity of the remaining provisions.

SECTION 16: TERMINATION
Obligations and liabilities incurred before the termination date shall survive. These Terms are effective until terminated by you or by us. You may stop using the Service at any time and notify us accordingly.
If, in our judgement, you breach any provision or we suspect that you have, we may terminate this agreement at any time without prior notice and you will remain liable for all amounts due up to and including the termination date; we may also deny you access to the Service.

SECTION 17: ENTIRE AGREEMENT
These Terms and any policies or operating rules posted by us on the site or in respect of the Service (including the Privacy Policy and Refund Policy) constitute the entire agreement between you and us and supersede all prior or contemporaneous agreements and communications. Ambiguities shall not be construed against the drafting party.

SECTION 18: GOVERNING LAW
These Terms and any separate agreements whereby we provide services to you shall be governed by and construed in accordance with the laws of the Netherlands. Nothing in these Terms limits the protection you are entitled to under mandatory consumer law.

SECTION 19: CHANGES TO THE TERMS
The most recent version of the Terms is always available on this page. We reserve the right to update these Terms at our sole discretion. Your continued use of the site or the Service after changes are published constitutes acceptance of those changes.

SECTION 20: CONTACT INFORMATION
Questions about these Terms? Contact us at Info [@] sidepillow.nl.